Practice information

On this page you will find information about how to contact the practice, how to cancel an appointment, location of treatment and our complaint procedure.

Contact

 

The practice can be reached by telephone on work days from 8 a.m. to 7 p.m. We may not be able to pick up the phone, if so please leave a message on the voicemail or send an SMS or WhatsApp.

 

You can also send an e-mail or use the contact form on this website.

  

We will always try to contact you the same day.

Cancelling an session

If you cancel, please do so at least 24 hours in advance, otherwise 70% of the rate will be charged to you personally.

 

You can cancel by telephone, SMS, WhatsApp or by e-mail. If you get the voicemail, please leave a message, it is not necessary to speak to me personally, it is therefore also possible to cancel at the weekend.

Therapy

The treatment is given at the practice location. The location is easily accessible and there is ample parking space for cars or bicycles.
  
If you are physically unable to come to the practice the treatment can be given at home. For a home treatment, some insurers still require a referral. For more information about this, it is best to contact your insurance company.

Blijven ontwikkelen
Blijven ontwikkelen

Internal complaints procedure

Houding & Balans wants to continue to improve where possible and necessary. This is done, among other things, by continuing education and training, supervising interns and conducting a patient survey. We also appreciate your comments and feedback.
 It may happen that you are not satisfied with the treatment that you receive or have received or with other matters that concern the practice. To ensure that we learn from this and improve the quality of the practice, we have developed a professional complaints procedure that assists on all sides.


We hope to be able to resolve complaints internally. Please first report your complaint to the relevant colleague, the colleague will then look for a solution together with you. If this fails, the complaint will be handled within the practice and it will be examined whether a solution can be found within 2 weeks.
For complaints where it is not possible to reach a mutual agreement, you can turn to the Paramedics Complaints Desk. Here the complaint is handled by an independent complaints officer. For more information about the external complaints procedure, go to: http://www.klachtenloketparamedici.nl/ procedure/default.aspx.